Last updated January 28, 2020

 

DELIVERY POLICY

 

Appex Media (“we”, “us”, or “our”) strives for excellent client service, both inside and outside the organization, within the limits of available, well-managed resources. To accomplish this mission, we have these values:

• Anticipating the needs of our clients (“you”) and planning accordingly
• Greeting our clients promptly, cheerfully and respectfully
• Listening carefully and giving full consideration to the requests and concerns of our clients
• Communicating honestly, courteously and knowledgeably
• Providing follow-through for our clients promptly, responsibly and efficiently
• Serving with pride, commitment, and with high ethical standards
• Respecting the individual and encouraging participation

Typical services provided by us include e-commerce and marketing solutions and may, from time to time, include other related activities as agreed by both parties.

We shall perform the services in a professional, diligent, skillful, safe, and timely manner, in accordance with the highest level of accepted standards subject to the terms and conditions of our agreement. However we can only perform the services as well as the information provided by the client. All information and services are provided to the best of our knowledge at the time of the agreement.

We shall furthermore undertake all services with the utmost professional integrity, and shall protect and promote the interests of the client at all times.

Upon receipt of our retainer fee, the services will be performed to you in accordance with the terms applicable to the agreement and services that you purchased. The nature of the services you purchased and the date of your purchase may impact the timing of performance of the services.

Appex Media  will attempt to grow the client’s revenue by implementing various advertising services and strategies. This includes, but is not limited to, Facebook Advertising, Instagram Advertising, Google Ads, and Email marketing. The scope of services will be agreed upon with the client prior to signing the agreement. The delivery time and workload depends on a specific service that client has purchased and that will be discussed and agreed upon prior to signing the agreement.

Appex Media does not warrant or guarantee any specific level of performance or results. Example of results obtained for other clients of Appex Media may be used as a marketing tool and shown to the client for demonstrative purposes only, and should not be construed by client as indicating any promised results.

We are under no obligation to perform any services whatsoever until an agreement is signed by both parties and we receive the first payment upfront.

You can read our general terms and conditions by clicking here.

 

PAYMENT POLICY

 

We will provide the agreed upon services for the client for a set monthly retainer fee which will be negotiated and agreed upon with the client prior to signing the agreement. That fee will be clearly stated on the agreement and it will be paid upfront by the client.

Payment of the monthly retainer fee will be due on the first day of each thirty (30) day period, commencing from the signing date of the agreement.

Payment is processed by PayPal (https://www.paypal.com). The client agrees that Appex Media is authorized to set up a subscription payment and charge the client’s PayPal account on the first day of each thirty (30) days for all payments outlined in the agreement.

There are no additional costs that the client will incur when paying for our services.

The client understands that the monthly fees cannot be paused. Our retainer fee holds the client’s spot in Appex Media’s limited client roster.

Cancellation of Service

You may cancel the service agreement by providing five (5) business days notice clearly in writing (by email). In the event of termination of this agreement, payment subscription will end at the end of the thirty (30) day period.

 

 

REFUND POLICY

 

We don’t offer refunds. We cannot offer a money back guarantee or refunds in any form or in any situation as services done for our clients’ are labour intensive, require a huge time commitment from us and their result depends on multiple variable factors which are out of our control.

Response Standards

If you are not 100% satisfied with our services, you can contact us at any time (at [email protected]) so we can discuss your concerns. We will always give our best and utilize best practices when performing any services for all our clients.

When possible, complaints, questions and requests for service should be resolved in “real time” on the same day they arrive. However, in many instances, referral and follow-up are necessary in order to fully understand and resolve the issue.

Resolution Procedure

• A substantive response should be provided within seven business days.
• This response should include our analysis of the issue and the proposed resolution. Clear reasons should be given if it is not possible for us to accommodate the client’s request.
• If a resolution is not possible within seven business days, the client should be notified and given the date by which they can expect a response.
• The resolution can be communicated to the client verbally, by e-mail or other electronic means, depending on the communication method most appropriate to the situation.

Service Interruption

We shall be excused from any delay or failure in performance required if caused by reason of any occurrence or contingency beyond our reasonable control, including, but not limited to, laws, proclamations, edits, ordinances or regulations, platform service interruptions, or other circumstances beyond our reasonable control.
In the event the interruption of our obligations continues for a period in excess of thirty (30) days, either we or the client shall have the right to terminate the agreement upon five (5) business days’ prior written notice to the other party (via email).